Support
Fold is simple by design. If something isn't working, we want to know.
How do I add a loyalty card?
Open Fold, tap the + button, and scan the barcode on your physical card. The card is added to your wallet instantly.
How does auto-present work?
When you walk into a store that has a Fold card, the right card surfaces automatically. No searching, no scrolling. Auto-present uses your device's location services with your permission.
Is Fold really free?
Yes. Free forever for customers. No trial, no upsell, no premium tier. Fold makes money from the vendor side, not from you.
How do I delete my data?
In the app, go to Settings, then Delete All Data. This immediately removes your Fold identifier from your device and hides your cards and stamp progress. On our servers your records enter a 30-day recovery window — if you deleted by accident, you can undo it within that window by adding a card again. After 30 days the deletion is permanent and irreversible.
Does Fold track me?
No. We do not use advertising identifiers, we do not participate in cross-app tracking, and we do not sell data. Your cards are yours — never sold, never shared. Read our Privacy Policy for full detail.
I'm a vendor. How do I sign up?
Visit Fold for Business to learn more and create your card. It takes five minutes.